Thank you for choosing to shop with us! We are committed to ensuring your satisfaction with every purchase. If you are not entirely pleased with your order, please review our return policy below for information on how to proceed.
1. Exchange Policy
- Customers may exchange items within 30 days of purchase, provided the item is sealed and unopened.
- Exchanges are eligible for a product of equal or higher value. Price differences for higher-value exchanges will apply.
2. Damaged Items
- If you receive an item that is damaged, please contact our customer service team immediately.
- We are happy to replace damaged items with the same product at no additional cost to you.
3. Shipping Costs
- Return shipping fees are the responsibility of the customer, including for exchanges.
- We do not cover shipping costs associated with returning an item.
4. Proof of Purchase
- Exchanges and returns can only be processed with a valid receipt or proof of purchase from our store.
- Returns without proof of purchase cannot be accepted. Please ensure that you have your receipt or order confirmation available.
5. Return Packaging
- When returning an item, please include the following details on the return package:
- Your full name
- Contact phone number
- Email address
- Order number
- This information is necessary to ensure a smooth return process.
6. How to Contact Us
- If you have any questions or require assistance with your return or exchange, please reach out to our customer service team at info@livingstrongsn.com or call us at (818) 482-4382.
Thank you for your understanding and cooperation. We look forward to serving you again and ensuring a positive shopping experience!
